Important information and terms & conditions

Orders 

Please read item description carefully, before placing an order to avoid any disappointments or issues, once you have received your products, if you have any further questions on any products, please send a message and I will get back to you as soon as possible. 
Orders are placed directly on the website, I cannot take orders by message or phone. If you accidently order the wrong items or size, your order will be cancelled and you will have to replace your order with the correct items. Your refund will show up in your bank statement after 2 or 3 business days so please review your shopping cart before making payment.  
I do not work on rush orders!

no Refunds

Items are made upon order, fabrics and rods are cut and worked on once an order comes in. Therefore, we do not issue a refund on items that have already been shipped out, however you may cancel if your order has not yet gone out. Please note, no two sets of silk hand painted flags are identical, although very similar but, not identical.

Shipping

Turn around time is 2-3 weeks.
Please allow 2 weeks for your order to be processed before contacting me. You will receive an email with your tracking number once the package is placed in mail. If you do not receive your order in 5 days, after you have received your tracking number, please contact me as soon as possible. Insurance is purchased for all packages worth $70 and up, so I will work with you on any lost or damaged packages, while still in transit. If a packed is marked as "Delivered" by the USPS and package gets lost at your home, the USPS service might not cover the cost since it has already been delivered, so please keep track of your package so you can receive it directly form the mail man. We ship through 2-3 day priority mail . Please check that your address is correct, if a package comes back for  an insufficient or wrong address, your will be responsible to pay the re-shipping cost. 
A partial refund will be sent to you if you overpay for shipping, that will only be determined when package label is created. 
 

International Shipping

Packages out of the states ,may take 2-6 to receive after its been shipped out. 
Some countries may have a delivery fee for international packages, please check with your local post office. 
Shipping cost is high but if you over pay, you will receive a refund for over payment, that, will be determine when shipping label is created. 

How to care for flags

Silk flags may be iron on med-high, they may be hand wash and line dry extended without colors touching. Dyes will run when wet, keep flags away for your water bottles. Silk flags are very delicate and will easily tear if pulled on, so roll up when not in use and preferably store in bag to protect them. Lame flags are not recommended to iron or wash. Do not keep lame flags in hot vehicles and direct sun light, it will ruin the lame and the heat will melt the glue on the velcro, flags and rods have. Keep rolled up when not in use to prevent them from getting wrinkles. If you do decide to iron lame flags, iron with a protective cloth over it. If flags are damage once you receive your package, they will NOT be exchanged, so please take good care of your worship tools.  

For any other information you may contact me by email at worshipflagsstreamers@gmail.com or by chat.
Messages will be answered from
Monday - Friday 10am to 6pm CT.
 
Thank you
Ivette Reyes